Account Manager

About This Role

The Account Manager manages relationships with assigned customers, ensuring service quality, responsiveness, and consistent sales support. This role is focused on retaining key accounts within the region and increasing wallet share through a deep understanding of customer needs, proactive engagement, and a solutions-driven approach. By acting as the trusted link between EM and its customers, the Account Manager plays a critical role in delivering value and building sustainable partnerships.

Responsibilities

• Build and maintain strong, long-term relationships with assigned customer accounts.
• Ensure service quality and responsiveness by acting as the primary point of contact for customer needs.
• Drive account retention and growth by increasing wallet share through cross-selling and solution alignment.
• Develop a deep understanding of customer operations and challenges to identify opportunities for EM’s products and services.
• Collaborate with internal teams, including product marketing, supply chain, and engineering, to deliver tailored solutions and support.
• Monitor account performance, prepare reports, and provide insights to management on growth opportunities and risks.
• Negotiate commercial terms in line with EM’s policies and strategic objectives.
• Stay informed on market trends, competitors, and industry developments to maintain a competitive edge.

Requirements

Essential Requirements

• Demonstrated success in account management, sales, or business development, preferably in automation or similar sectors.
• Strong commercial acumen with experience managing a diverse portfolio of key accounts.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to work independently and collaboratively across teams.
• Proficiency in CRM systems and reporting tools.
• Valid driver’s license and willingness to travel within the region as required.

Beneficial Requirements

• Experience in a leadership or mentoring capacity within a sales environment.
• Exposure to industrial or technical products and solutions.
• Strategic planning and advanced problem-solving capabilities.

Benefits

At ElectroMechanica (EM), we are an industrial aggregator and OEM agent with over 40 years of regional presence, providing unparalleled access to global energy and automation technology. We offer the perfect blend of an entrepreneurial edge with the stability of a multinational powerhouse. Our mission is to advance the lives of every person in Southern Africa through electrification and automation, supported by a world-class technical safety net of field technicians and leading stockholding.

You’re a high-work-ethic engineer who thrives on curiosity and solving tomorrow’s problems today. At EM, we don’t just sell parts; we provide high-value technical solutions. You’ll be backed by a powerhouse technical support network, including dedicated training hubs and a national footprint of specialists, ensuring you never have to "fly solo."

We operate with a fast decision-making mindset—we value agility over bureaucracy. If you’re looking for Entrepreneurial Mobility, this is your platform to take full ownership of complex projects and scale your impact across a multinational framework.

We invest in your "brainpower" with continuous upskilling and hands-on learning. Whether it's OEM certifications or mechatronics training, we provide the soil for you to grow.